Privacy Statement
Protecting your privacy is important to us
CHSP Financial Services is committed to protecting consumers' personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in the course of providing financial and insurance products and services.
The personal information we collect
We only collect the information we need for the purposes of providing and servicing financial and insurance products. Personal information means information about an identifiable individual and may include:
- Income, assets and liabilities
- Banking and credit information
- Lifestyle information
- Marital status
- Date of birth
- Citizenship status
- Occupation
- Health-related information
- Gender
- Government identification: Such as Social Insurance Number, Driver's License number, and Health Card number.
- Contact details: Name, home address, and phone number.
Your consent
We will only collect, use, or disclose personal information with your consent, except as required by law. Consent may be oral or written, express or implied.
Forms of consent
- Express consent: Providing personal information on an application or form.
- Implied consent: Not withdrawing consent for a stated use when given the opportunity to do so.
- Authorized representative: Consent may be provided on your behalf by an authorized representative.
You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice.
Protecting your personal information
CHSP Financial Services is responsible for all personal information under its control. Only employees, advisors, and authorized service providers who require access to perform their duties may access your information.
Safeguards
- Physical safeguards: Secure office locations and document storage.
- Electronic safeguards: Systems designed to prevent unauthorized access or disclosure.
- Procedural safeguards: Policies and procedures governing the handling of personal information.
We are not responsible for the privacy practices of third-party organizations or websites that may be linked from our website. Please review their privacy policies before providing personal information.
Access to your personal information
You have the right to know:
- Whether we hold personal information about you: Sensitive medical information obtained from third parties will only be released through your physician.
- How your personal information is used
- To whom your personal information has been disclosed
You may request access to your personal information in writing. In certain circumstances, access may be limited where disclosure would reveal personal information about a third party or confidential commercial information.
Accuracy and retention of information
Accuracy
We strive to ensure that personal information is accurate and kept up to date. You may request corrections to any inaccurate or incomplete information in our possession.
Retention
Personal information is retained only as long as necessary to fulfill its purpose or as required by law. Retention periods depend on the product or service provided and the nature of the information.
Why we need your information
- Confirm your identity
- Administer and service requested products and services
- Meet regulatory and contractual requirements
Third-party collection and transfer
We may collect personal information from and transfer personal information to insurance and fund companies for underwriting, administration, servicing, and claims purposes.
All service providers with whom we have a contractual relationship are required to protect your personal information in accordance with this Privacy Policy.
Withdrawing marketing consent
If you do not wish for your personal information to be used for marketing or promotional purposes, you may:
- Opt out: Follow opt-out instructions at the point of collection, where available.
- Notify your advisor: Advise your CHSP advisor that you wish to opt out.
Contact us
Privacy inquiries
Requests for access, corrections, or privacy-related questions may be directed in writing to:
CHSP Financial Services
B2 - 180 West Beaver Creek Rd.
Richmond Hill, ON L4B 1B4
Attn: Compliance Officer
Changes to this Privacy Policy
CHSP Financial Services may review and amend this Privacy Policy from time to time without notice. Continued use of our services after changes are made constitutes acceptance of the updated policy.